Our assurance to you 

We understand that planning your cruise is a big commitment. At Emerald Cruises, we do all we can to ensure you have peace of mind, from the minute you book your journey to the moment you step on board.

Recent updates

 

Updated June 12, 2023. 
At Emerald Cruises, we understand how important travel plans are. This update will provide you with handy information on the status of our current cruise operations and health and safety protocols.  

 
Air Travel & Flight Arrangements: 
The current demand for global travel has seen significant impacts on the travel industry, both due to the surge in traveler movements as well as shortages in labor. We are currently receiving many last-minute flight adjustments from airlines due to their scheduling amendments and changes in airport operations.  

We will update guests as a priority of any change to their flight tickets held by Emerald Cruises. If you have booked flights with a travel advisor, or the airline directly, please update us with any changes by emailing hello@emeraldcruises.com and include your Full Name, Cruise Departure Date, Booking Number, Contact Details and a summary of your new arrangements including new flight details. 

Read our Essential Pre-Cruise Travel Information here. 

Health & safety 

Rest assured in the knowledge that our dedicated crew members make your health and safety a top priority. 
Two senior cruise ship staff walking the top deck past a row of sun loungers as the sun begins to set Two senior cruise ship staff walking the top deck past a row of sun loungers as the sun begins to set

Our dedication to our guests encompasses not only the guest experience, but also your safety, health, and wellbeing. We also continually adjust our policies to reflect the requirements of the regions we visit. 

The assurance of a global brand 

As a global group, we’re committed to maintaining outstanding levels of service. We partner with businesses and suppliers worldwide to provide the best in cruising, so you can rest assured that your journey is in safe hands.
An Emerald Cruises luxury river ship sailing down the Danube in Budapest in front of the Parliament building An Emerald Cruises luxury river ship sailing down the Danube in Budapest in front of the Parliament building
Emerald Cruises Europe River Cruises
Emerald Cruises Europe River Cruises

Ready to start your journey?

To secure your space onboard or to get more information about our itineraries, call our friendly reservations team at 1(857) 347-4442 or contact your professional travel advisor.

Additional information

Friends playing a game of noughts and crosses on the Sun Deck of a luxury river ship on a bright day Friends playing a game of noughts and crosses on the Sun Deck of a luxury river ship on a bright day

View our offer

Enjoy great savings across our collection of award-winning river and yacht cruises.

A luxury yacht is docked in a harbour close to a Croatian town A luxury yacht is docked in a harbour close to a Croatian town

The yacht experience

Enjoy the luxury yacht lifestyle.

Luxury river ship docked in Bernkastel, Germany, with the landscape reflected in the water’s surface. Luxury river ship docked in Bernkastel, Germany, with the landscape reflected in the water’s surface.

The river experience

Discover life on the river.

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